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Policies
All CDRs are physically guaranteed. YOUR part of mastering is to take your reference CDR and listen to it on different systems to evaluate the sound, spacing between songs, edits, etc. After you have approved your reference CDR, then it is YOUR part of quality control to listen to the actual master CDR you accept from us to be sure it's 100% perfect for you. We would have to charge you for the time to listen "start to finish" to your CD, so in order to save you that cost, we hold YOU responsible for making the FINAL APPROVAL of the disc you will submit to any replication or duplication plant. We will fix any mistake or error on our part at no charge, but we assume no liability for anything you accept from us. Here's why: On very rare occasion, a click, gap or other unexpected sonic issue may occur in the audio on the disc that may or may not be caused by faulty media. Vestman Mastering can not be held liable for these errors. As a matter of course, if an audio error is found on a disc, the disc will be replaced at no charge to the client. Therefore, it is highly suggested that you take your replication master disc and listen to it at least one time "from beginning to end" on a quality CD player, through quality loudspeakers or headphones - remembering to also check for correct placement of track start locations and any CD text (may not appear on reference discs if DDP masters are used). Your part is also to keep your masters totally clean and free from scratches or dust! Do not listen to your master in a moving vehicle, as scratches commonly occur in those cases. Have your ISRC Codes ahead of time! We must have them prior to creating your master! Always plan ahead -- even when it comes to your graphics and pressings. Different pressing plants have different methods for including ISRC codes and CD text, so be sure to fill out their informational sheets completely to include all information and/or encoded data that you want on your pressed CDs. Changes to the sound, edits or other creative aspects: Keep in mind when listening to your final MASTER CDR that you may decide you want additional creative changes. Perhaps that solo piano would sound better if it were fuller in the low end -- or the fade on Track 6 should be a little shorter, etc. These are artistic preferences and we will work with you within reason to accommodate these types of sonic and/or musical second thoughts. But second thoughts are not defects on our part. We strive before and during a project to ensure that, as a part of your production team, we are all clear on exactly what you want for your project. Communication, especially up front, is everything in this regard. When discussing changes, remember to differentiate between a defect and a preference. The good news is that mastering is repeatable and changes are easy to make. If you hear something that's bothersome, it's really helpful if you tell use the exact time in the song where the sound occurs that you have a question about. Changes can be creative too, so keep an open mind when you hear your 1st master CDR. All the information that the replication plant will need will be included with the mastered CD. Thank you, and please contact us if you have further questions. We look forward to working on your project.
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